Privacy policy

Privacy Policy

Last updated: September 6, 2024

Replete Nutraceuticals Inc. DBA as Replete Labs ("Replete Labs," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:
We collect personal information that you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact customer service. This information may include your name, email address, billing and shipping addresses, phone number, payment information, and other details you choose to provide.

Automatically Collected Information:
When you visit our website, we automatically collect certain information about your device, browsing actions, and patterns. This information may include your IP address, browser type, operating system, referring URLs, and information about your interactions with the site. We collect this information using cookies, web beacons, and similar tracking technologies.

Information from Third Parties:
We may receive information about you from third parties, such as payment processors, shipping providers, and marketing partners, to help us complete transactions and provide services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Orders: To process and fulfill your orders, including sending order confirmations, shipping products, and providing customer support.
  • To Communicate with You: To send you updates, promotional offers, newsletters, and other communications related to our products and services. You can opt out of receiving these communications at any time.
  • To Improve Our Services: To enhance our website, improve customer experience, and develop new products and services.
  • For Security and Fraud Prevention: To protect our business, customers, and website from fraud, unauthorized access, and other illegal activities.
  • To Comply with Legal Obligations: To use your information as required by applicable laws, regulations, or legal processes.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties under the following circumstances:

  • Service Providers: We share information with service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that business transaction.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
  • With Your Consent: We may share your information with third parties when you provide your consent.

4. Security of Your Information

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We employ industry-standard security protocols and technologies; however, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some parts of our website may not function properly if you disable cookies.

6. Your Rights and Choices

Access and Correction:
You have the right to access and correct the personal information we hold about you. You can update your account information by logging into your account or contacting us directly.

Opt-Out:
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us at clientcare@repletelabs.com.

Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting requirements.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by Replete Labs. We are not responsible for the privacy practices of these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

8. International Transfers

If you access our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers are located. These countries may have data protection laws different from those in your jurisdiction. By using our website, you consent to the transfer of your information to countries outside of your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Replete Labs
Burnaby, BC, Canada
Email: clientcare@repletelabs.com

Need More Help?
If you have further questions or need assistance, please reach out to our Customer Service team.