Shipping policy

Shipping and Handling

Retail Customers — Canada

We offer free shipping on all retail orders within Canada, with no minimum purchase required. Shop with confidence knowing that delivery is on us, regardless of the size of your order.

Retail Customers — United States

 We offer free shipping on retail orders to the United States, with no minimum purchase required.

For U.S. orders, shipping, duties, and tariffs are included, so there are no additional customs charges due upon delivery.

Prices for orders shipping to the United States are displayed and charged in USD at checkout.

Please note: All orders shipped to the United States are final sale and cannot be returned. Please review your order carefully before completing your purchase.

Affiliate Partners:

Affiliates, including Retail and Professional Partners, are eligible for free shipping on Canadian orders of $300 or more, before taxes and after discounts.

For orders below the $300 threshold, standard shipping rates will apply. Shipping costs are calculated based on the delivery address and order size and will be displayed at checkout.

For information regarding U.S. ordering availability for affiliate accounts, please contact Client Care.

Order Processing and Delivery:

We aim to process and package orders within 1–2 business days.

Orders within Canada typically arrive within 3–7 business days after shipment, depending on the destination.

U.S. delivery times may vary depending on the destination. The estimated shipping timeframe available for your order will be displayed at checkout when applicable.

Delivery times are estimates and may be affected by circumstances outside our control, including weather, holidays, courier delays, or other transportation disruptions.

Once a package is marked as delivered to the correct address by the carrier, responsibility for the security of the package transfers to the customer. Replete Labs is not liable for packages lost or stolen after confirmed delivery.

Returns and Refund Policy

Canadian Orders

At Replete Labs, your safety and satisfaction are our top priorities. To maintain the highest quality standards, we do not accept returns on products once they have left our warehouse, except in cases of adverse reactions or damaged products, as described below.

This policy helps us maintain appropriate safety and quality standards for all customers.

United States Orders — Final Sale

All orders shipped to the United States are final sale and cannot be returned or exchanged.

Please carefully review your products, quantities, and shipping information before completing your purchase.

If your U.S. order arrives damaged or there is an issue with your shipment, please contact clientcare@repletelabs.com so our team can review the situation.

Consumer Adverse Reaction Policy — Canada

If you experience an adverse reaction to one of our products, please contact us at clientcare@repletelabs.com to obtain an Adverse Reaction Reporting Form.

We’ll guide you through the next steps, including how to receive a refund if applicable. To qualify for a refund, the product must not be expired and must be kept until your refund is processed.

Damaged Products:

If your order arrives damaged, please report the incident within 2 business days of delivery by emailing clientcare@repletelabs.com and including photos of the damaged product and/or package.

We will review the situation and determine the appropriate resolution, which may include a replacement or refund where applicable.

Lost or Stolen Packages:

If a package is confirmed by the carrier as lost and was not delivered, please contact us so we can review the shipment and arrange an appropriate resolution, which may include a replacement or refund.

Once a package has been marked as delivered to the correct address by the carrier, responsibility for the security of the package transfers to the customer. Replete Labs cannot be held responsible for packages that are lost or stolen after confirmed delivery.